*Cancellation and Refund*

This Cancellation and Refund Policy applies to all bookings and transactions made through the EVSPEER mobile application (“App”) provided by AEV (Alternative Energy in Vehicles). By using our services, you agree to this policy.

*Cancellation Policy:*

  1. *Cancellation of Booking:*
    – Users can cancel their booking for EV servicing through the App within 2 days before the scheduled appointment.
    – Cancellation requests made after the specified timeframe may be subject to charges or forfeiture of payment.

*Refund & Return Policy:*

  • Refund can be initiated within 2-3 days once initiated
  • Return can be done within 5-6 days once product is received
      • *Refund Process:*
        – Refunds will be processed using the original mode of payment used during the booking.
        – It may take 2-3 working days for the refund to reflect in the User’s account, depending on the payment method and bank processing times.

 

*Exceptions:*

      1. *Service Interruptions or Quality Issues:*
        – In cases of service interruptions or quality-related issues from our end, Users may be eligible for a full or partial refund at the discretion of AEV.

*Contact Us:*

If you have any questions about our Cancellation and Refund Policy, please contact us at contact@aevindia.in.